Privacy Policy

Last updated: May 21, 2026

At Diversified Foodservice Supply, LLC dba Espresso Parts (since 1993), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit www.espressoparts.com (the “Site”), make a purchase, or interact with us.

We never sell your personal data. Your trust matters — it’s why serious home baristas, cafes, and pros keep coming back since 1993.

1. Information We Collect

We collect information that helps us fulfill orders, improve your experience, and provide excellent service.

Category	Examples	Source
Personal Identifiers	Name, email, shipping/billing address, phone number	Checkout, account creation, contact forms
Payment Information	Credit/debit card details (processed securely)	Checkout (we never store full card numbers)
Purchase & Preference Data	Order history, wishlist items, product interests	Site activity, purchases
Technical & Usage Data	IP address, browser type, device info, pages viewed, referral source	Cookies, analytics tools
Communications	Customer service messages, reviews, support tickets	Emails, forms, chats

2. How We Use Your Information

Process and ship your orders
Provide customer support and warranty service
Send order confirmations, shipping updates, and essential communications
Personalize recommendations and site experience (with your consent)
Improve our products and Site through analytics
Send marketing emails only if you have opted in (easy unsubscribe anytime)
Comply with legal obligations and prevent fraud

3. Cookies & Tracking Technologies

We use essential cookies for site functionality (cart, login, checkout). We also use analytics and marketing cookies (Google Analytics, Meta Pixel, Klaviyo, etc.) to understand traffic and serve relevant content.

You control cookies via our Cookie Settings banner or your browser. For detailed list and opt-outs, see our Cookie Policy.

4. Sharing Your Information

We share data only as necessary:

Service Providers: Shopify (platform), payment processors (Stripe/PayPal), shipping carriers (USPS, FedEx, UPS), email tools (Klaviyo), analytics (Google). All under strict contracts.
Legal Requirements: When required by law or to protect rights/safety.
Business Transfers: In case of merger, acquisition, or sale.

We do not sell your personal information for monetary consideration. Targeted advertising sharing (if any) qualifies as “sharing” under CPRA — you can opt out below.

5. Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have these rights (free, twice per 12 months):

Right to Know: What personal information we collected, used, shared.
Right to Delete: Request deletion of your data (some exceptions apply).
Right to Correct: Fix inaccurate data.
Right to Opt-Out of Sale/Sharing: Stop sharing for targeted ads.
Right to Limit Sensitive Data Use: (if applicable).
Right to Non-Discrimination: No penalty for exercising rights.

How to Submit a Request: Email info@espressoparts.com or use our Privacy Rights Request Form. We respond within 45 days. Verify your identity for security. Authorized agents must provide proof.

6. Data Security & Retention

We use industry-standard encryption (SSL/TLS), firewalls, and access controls. While no system is 100% secure, we take reasonable measures to protect your data.

We retain data only as long as needed:

Order records: 7 years (tax/legal).
Marketing consents: Until you unsubscribe.
Analytics: Up to 26 months (anonymized where possible).

7. International Users & Data Transfers

If you are in the EU/UK or other regions, we process data based on contract necessity, legitimate interest, or consent. Data may transfer to the US with appropriate safeguards.

8. Children’s Privacy

Our Site is not directed to children under 16. We do not knowingly collect data from children.

9. Changes to This Policy

We update this policy as needed. Material changes will be notified via email or Site banner. Continued use after changes means acceptance.

10. Contact Us

For questions about this policy or your data: Email: info@espressoparts.com