Ascaso UNO/DUO RePack Directions for Returns
We understand that sometimes things don't work out as planned. If you need to return your Ascaso UNO or DUO espresso machine, we’re here to help make the process as smooth as possible. Please follow the directions below to ensure a hassle-free return experience.
Important Return Instructions for Your Ascaso UNO and DUO Espresso Machines
To ensure a smooth return process, please adhere to the following guidelines:
1. Condition: Machines must be received in 'Like New' condition in original packaging. ‘Like new’ product is an item that has been removed from its box and used as intended by the manufacturer for a short period of time.
2. Packaging: All items, components, manuals, and packing materials must be returned in their original packaging. The product must be clean and dry upon arrival at our warehouse.
3. Cleanliness: Any item returned to us that requires extensive cleaning will incur a cleaning deduction from the refund, or may be refused.
4. Damage: The product must not be functionally or cosmetically damaged in any way.
5. RMA: Please obtain an RMA and include a copy with your return. This will expedite the return process by letting our team know how to process your return.
Before Packaging your Machine for Return, Please Complete the Following Steps:
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Perform a backflush on the group head: Following instructions in the manual, please clean any grounds from the group screen and backflush the group head with water.
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Purge and clean the steam wand. Please ensure that there is no dried milk residue stuck to the steam wand.
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Empty all water from the machine: Empty the water reservoir, then run the group head for 5-10 seconds to purge any remaining water from the brewing system.
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Clean the machine: Please take care to remove any coffee residue or grounds from the machine. This includes the group head, backsplash, drip tray, and drip grate.
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Place all accessories in the original accessory box. Take care to ensure the box is securely placed on the drip tray of the machine to prevent damage. Replace the foam padding between the box and the lower grate and backsplash area.
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Take pictures of the machine: Please take photos of the front, sides, top, rear and lower drip tray area of the machine. Damage to the machine requiring refurbishment will result in charges. These pictures will help if any damage is sustained during return transit.
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See pictures below to ensure the machine is properly covered before placing the machine in the box. Use all original foam padding to protect the machine in the carton. Missing packaging materials will result in additional charges.
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Please package the machine in the original packaging and ship to:
ESPRESSO PARTS
ATTN: RETURNS
4315 Lacey Blvd SE
Lacey WA 98503
Note: Espresso machines that have been modified or customized (such as a self-installed PID or plumbing adaptation) are not eligible for return. However, PIDs that have been factory installed by the manufacturer, are still eligible for return.
Step 1: Re-Pack the included accessories in their original box to make packing easier and to prevent items from flying around during transit.
Step 2: Cover the drip grate and backsplash with foam sheet to prevent scratches.
Step 3: Place accessories box and power cord on drip tray. You may need to move the steam wand out of your way to do so to prevent damage.
Step 4: Cover machine with plastic bag.
Step 5: Place machine inside box; include provided foam to protect machine from carton. All items, components, and manuals must be included along with you RMA #.
